having a strong duty-of-care policy in place to shield your team from travel-related risks, including natural disasters, infectious diseases and civil unrest. Having safeguards in place is critical, from the moment your travellers book a trip, while they’re travelling and until they return home.” • Smith says making sure all travellers book through a central travel management company can also help. “At Egencia, we’re seeing more mandates around booking compliance within organizations. Travel managers can then better track where their travellers are globally, support them with access to 24/7 customer service and send real-time travel alerts directly to their phones if needed.” • At the same time, noting some workers will enjoy business travel while others may not be as confi dent in today’s climate, Smith says, “Giving employees control over their own travel within the confi nes of a managed environment is a great way to build confi dence.” • With emerging risks, Damus advises research and taking a region-specifi c approach, noting that risks are “so specifi c to each location.” • Tailor responses to specifi c threats. With gun violence at a US destination, for example, Doucet says it’s critical to have “systems in place for early detection of potential threats or of individuals who may be in a position where they may pose a threat.” Education and training and security services can be mitigation tools here as well. • All experts recommend doing your due diligence to leverage expertise of third-party partners—government, travel partners, software solution, insurance and legal services providers. In addition, Doucet says engaging an assistance provider can be critical with destinations where emergency evacuation may be required. “You want to rely on a company that specializes in best practices in providing assistance to people who are in need.” Dynamic approach If there’s one common thread, duty of care today involves accepting a shifting landscape and taking a proactive stance. As Smith says, “During these turbulent times, communication has become the most important ingredient for good duty of care. Communication must be two-way, regular and relevant.” Traditionally, it may have been easier, Dumas says, “to just kind of sweep it under the rug and say, ‘Well, everything’s going be fi ne anyway.’” However, for today’s event professionals, he says, duty of care means “really having those conversations with their travel management partners, with their airline partners and whoever, and making sure that they’ve got the right solution in place for their own organization.” DUTY OFCARE NOW “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these turbulent times, “During these 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two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and 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two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” be two-way, regular and relevant.” Create & INSPIRE 42 | Ignitemag.ca | Winter 2022/23
